Figured it would be best to just get that out there so you know what you are about to embark on if you decide to read this post. You see though, I have a story that I just can't help but share. A story of a strained and rocky relationship.
The relationship is with...Sears.
Many many years ago I bought a refrigerator from Sears and to make a long story short the fridge was delivered three times and each time something was wrong with it. On the third time I told them to just cancel the order. It then took them almost two months to credit me. TWO MONTHS. I vowed to never shop there again.
Guess what? Like the stupid person that I am, a couple years ago I started giving Sears a second chance. I haven't purchased much there, a couple tools for Bill, a little stroller and some socks. I've kept it very minimal. Over three weeks ago the Ball company released some limited edition blue canning jars and I knew I had to have some. I searched around online and most places were sold out, but Sears had them in stock. I ordered three boxes of them.
The very next day a friend was looking for them and I found a little hardware store online that still had some and when I looked at the price with shipping I realized it was HALF what I was paying for them at Sears. So, I emailed Sears to see if I could cancel the order. I got an email back telling me that actually, the order was already cancelled because the item was out of stock and that I should get a system email soon letting me know my credit was on the way.
Guess who never got a system email? Guess who never even got ONE email this whole time unless I prompted the conversation? ME ME ME! If I hadn't reached out to Sears I would still be sitting around wondering where my order was.
Now, Sears deals with other merchants (kind of similar to what Amazon does.) Though my order was placed with Sears and it was Sears who billed me, it was actually Cooking.com that was supposed to fill the order. They were the ones that replied to my original email saying the item was out of stock. So I emailed them again telling them I hadn't received a system email and hadn't received a credit. They said they couldn't help and I needed to talk to Sears.
I called Sears, and guess what they told me? Yep, they couldn't help and I would need to talk to the merchant. Let's get this straight, the order was PLACED with Sears, the money was given to and taken from Sears, but when it came to getting my money back it was of course not their problem. I went back to Cooking.com again and hit a dead end because they didn't have my money or know method of payment since they had nothing to do with it.
I called Sears again, FURIOUS. I can't say I was the nicest person on the phone with them but I was not going to let them give me the run around again. Still, by the time I ended that conversation I was told that the research department would be looking into it and would get back to me within 24-48 hours. I got an email 48 hours later that the research department would need another 5-7 days. Remember, I have no product, I have no emails about the product from them without my initiation and yet they would need up to a week to "investigate."
Let me tell you what it took to get my money back. Thankfully I paid with Paypal and filed a claim with them. Within a week they took care of it and got me my refund. Who is to thank for that, Paypal. Should I have had to file a claim to get money back from a company like Sears? HELL NO.
I'm 100% certain I will NEVER shop at Sears again and will encourage EVERYONE I know to do the same.